Groves

Driving change to continually improve service and distribution

Adactus’s longest standing client, is the UK’s leading independent distributor of haberdashery, sewing accessories and needle-crafts with over 50,000 items on offer to over 10,000 customers nationwide.

Challenge

Groves emphasis was on big orders with the large retailers with 70% of orders coming from the large retailers and 30% from small – Adactus reviewed the current process and recommended an approach that allowed search for 1,000’s of items to be logical and user friendly , offering a filtering platform. The platform allowed for opportunities to upsell that complimented the physical experience that the customer was used too.

What we did

We provided a dynamic platform that enhances the sales of older stock and introduce new products, increasing volume sales, improving the user journey and overall experience.

Outcome

They are able to offer the client a better experience whilst offering the same Groves quality that they have always been used too. Driving change and continually improving the offering. A super-efficient bespoke platform offering ordering, payment and delivery within 24hrs via barcode scanning and computerised stock management.

Groves Screen


“Once again Adactus have delivered a truly professional service in providing a seamless integration to our new hosting platform. Groves’ reputation hangs on our ability to offer our customers a first-class ecommerce experience and Adactus always go that extra mile to ensure that any changes to our online presence is as painless as possible.”
Andrew Groves, MD, Groves

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