Facilities Services Group chooses Adactus Ltd for software application development and support
Facilities Services Group (FSG), a UK market leader in delivering an integrated approach to facilities management services, has chosen to work with Oxfordshire based Adactus Ltd to provide extensive software application support and on-going development for their suite of in-house software applications.
Initially Adactus provided a comprehensive audit of the complete family of FSG's internal systems' and the associated business processes within FSG's Managed Solutions Division. This initiative facilitated a much broader understanding of FSG's overall systems and their operational effectiveness across all stakeholders as well as identifying a number of quick wins to further improve the performance of FSG's software application Suite.
This Suite consists of an online portal system, enabling customers to raise maintenance requests directly, as well as several other software components centred on the efficient processing and reporting against customer's requests. Adactus quickly replicated the entire software application suite and infrastructure within their development environment enabling the software support aspect of the partnership to be quickly established.
The overall software architecture includes several Microsoft .NET based applications, SQL databases, reporting systems and web service interfaces that support connections to other 3rd party systems such as finance and remote job management.
FSG's sophisticated software architecture along with Adactus's ability to quickly understand the FSG business model has enabled Adactus to initiate not only a tailored support service but also to assist in planning the next generation of enhancements.
Tom Redknap, Project Manager at Adactus explains that; "Adactus has given FSG the confidence to tailor the software to their exact business needs, rather than accepting the existing functionality."
Adactus is now in a strong position to provide FSG with further development services as they look to extend their current suite of applications to drive further self-service for their customers and additional improvements to internal processes. The next phase of development will also include the generation of more detailed business intelligence reporting thus providing FSG with even better understanding of their business KPIs.
"I now have peace of mind, given Adactus's competent support and detailed understanding of our overall suite of application software. They are there when we require assistance in programming or advice on overall system architecture. Adactus has brought a great deal of knowledge and understanding to managing and scoping out IT projects. Chris Hall (MD of Adactus) has vast experience of this type of project, working through this project very methodically and logically involving a number of his key staff. Overall Adactus has been very responsive and helpful." states Claire Vincent IT Manager at FSG.
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For further information contact:
Managing Director, Adactus
Notes to editors:
Adactus - Microsoft certified software development partner, is a technology-based consulting and mobile development company that specializes in e-Business consulting and development that includes custom eCommerce solutions, internet business applications, mobile web and multiple platform mobile applications. Adactus was founded in 2001 by the key staff responsible for the launch of Dell Online's presence in Europe. The management team has a wealth of experience in the specification and development of web application software solutions. They know how to embrace the Internet to deliver to customer's higher revenues, lower operating costs and increased customer satisfaction. Adactus have delivered scalable web applications in many market sectors both in the UK and internationally. For more information please visit www.adactus.co.uk
FSG - An integrated provider of Management Solutions and Site Service Delivery for clients with large geographically dispersed nationwide property portfolios.
The Managed Solutions is a pure facilities management services to clients' property estates largely from the commercial and retail sectors. Delivery of a complete repairs management solution. These are all managed online to customers such as Starbucks, Café Rouge, Pizza Express and Travel Lodge.
The Service Delivery is the second part of FSG's business. The delivery of effective reactive and planned property maintenance via the utilisation of directly-employed tradespersons and approved subcontractors to deliver all key trades.
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